Skip Main Navigation
Page Content

Save This Event

Event Saved

Retail Sales Training Course

PD Training

Tuesday, 14 April 2020 from 9:00 am to 4:30 pm (NZST)

Retail Sales Training Course

Ticket Information

Ticket Type Sales End Price * Fee Quantity
Course 31/03/2020 $695.00 $28.80
* Prices include GST

Share Retail Sales Training Course

Event Details

Satisfying every customer every time can be a challenge, but there are proven methods and skills you can learn and use to maximise their satisfaction and increase sales.

The PD Training Retail Sales Training Course in New Zealand provides you with an understanding and skill development in how to engage with customers, control the sales process, identify upselling/cross-selling opportunities, utilise sales psychology, conduct valuable needs analysis and much more.

This comprehensive course is designed to help retail sales professionals sell more and discount less, handle difficult customers, professionally handle every sale and maximise every opportunity.

This interactive training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.

Learning Outcomes

  • Learn to create a great first impression
  • Learn to greet constructively & create a personal connection
  • Develop rapport & create warmth & openness
  • Ask effective questions to better understand client needs
  • Master active listening techniques
  • Learn to control the sale & lead a customer to becoming a buyer
  • Learn an amazingly simple and professional way of handling price shoppers
  • Learn 4 effective techniques for minimising & negating the need to discount
  • Understand sales psychology such as the "The Power of YES when selling"
  • Learn to ask for the sale
  • Learn cross selling and upselling
  • Master effective techniques for closing without being pushy

Course Outline


Retail Sales Training Course - Lesson 1
It Starts with you
  • Attitude
  • Personal Appearance
  • Product Knowledge
  • Sell yourself on the product
  • Enthusiasm
Retail Sales Training Course - Lesson 2
Consider the customer
  • What do you expect when you are a customer?
  • The value of every shopper
  • The mission for a retail sales person
  • Define 'excellent retail customer service'
Retail Sales Training Course - Lesson 3
Starting the sales process
  • The importance of first impressions
  • How to create a good first impression
Retail Sales Training Course - Lesson 4
  • The golden rule
  • Create a constructive greeting
  • Construct positive dialogue
  • Develop rapport
Retail Sales Training Course - Lesson 5
Needs analysis
  • Deepening techniques
  • Probing questions
  • Active listening
  • 'Minimal encouragers' - their importance and how to use them
Retail Sales Training Course - Lesson 6
Control the sale
  • 'The Challenge' - persuasion, not confrontation
  • How to handle people shopping on price
  • The excellent 6 step technique that negates the opposition and maintains your professionalism
Retail Sales Training Course - Lesson 7
Maximising Every Opportunity
  • Minimising/Negating discounting 
  • 4 effective techniques
  • Why discount & Why not?
  • Cross Selling
  • Upselling
Retail Sales Training Course - Lesson 8
Sales Psychology 101
  • The Power of 'Yes' when selling
  • Tie downs
  • Tag Ons
Retail Sales Training Course - Lesson 9
Closing the sale
  • Knowing when the time is right
  • Don't be afraid to ask for the sale
  • 3 closing techniques
Retail Sales Training Course - Lesson 10
Thank you
  • Referrals
  • Repeat business
  • Genuine mutual appreciation
Have questions about Retail Sales Training Course? Contact PD Training

Save This Event

Event Saved

When & Where

PD Training
Auldhouse, 13 Stanley Street
Christchurch, NZ 8023
New Zealand

Tuesday, 14 April 2020 from 9:00 am to 4:30 pm (NZST)

  Add to my calendar


PD Training

PD Training specialises in ‘Learning that People Remember’

Welcome to PD Training!  We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.

PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty. 

We look forward to helping you achieve your goals!

Telephone 09 884 0762


  Contact the Organiser

Please log in or sign up

In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.