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Satisfying every customer every time can be a challenge, but there are proven methods and skills you can learn and use to maximise their satisfaction and increase sales.
The PD Training Retail Sales Training Course in New Zealand provides you with an understanding and skill development in how to engage with customers, control the sales process, identify upselling/cross-selling opportunities, utilise sales psychology, conduct valuable needs analysis and much more.
This comprehensive course is designed to help retail sales professionals sell more and discount less, handle difficult customers, professionally handle every sale and maximise every opportunity.
This interactive training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.
Learning Outcomes
Learn to create a great first impression
Learn to greet constructively & create a personal connection
Develop rapport & create warmth & openness
Ask effective questions to better understand client needs
Master active listening techniques
Learn to control the sale & lead a customer to becoming a buyer
Learn an amazingly simple and professional way of handling price shoppers
Learn 4 effective techniques for minimising & negating the need to discount
Understand sales psychology such as the "The Power of YES when selling"
Learn to ask for the sale
Learn cross selling and upselling
Master effective techniques for closing without being pushy
Course Outline
Retail Sales Training Course - Lesson 1 It Starts with you
Attitude
Personal Appearance
Product Knowledge
Sell yourself on the product
Enthusiasm
Retail Sales Training Course - Lesson 2 Consider the customer
What do you expect when you are a customer?
The value of every shopper
The mission for a retail sales person
Define 'excellent retail customer service'
Retail Sales Training Course - Lesson 3 Starting the sales process
The importance of first impressions
How to create a good first impression
Retail Sales Training Course - Lesson 4 Greeting
The golden rule
Create a constructive greeting
Construct positive dialogue
Develop rapport
Retail Sales Training Course - Lesson 5 Needs analysis
Deepening techniques
Probing questions
Active listening
'Minimal encouragers' - their importance and how to use them
Retail Sales Training Course - Lesson 6 Control the sale
'The Challenge' - persuasion, not confrontation
How to handle people shopping on price
The excellent 6 step technique that negates the opposition and maintains your professionalism
Retail Sales Training Course - Lesson 7 Maximising Every Opportunity
Minimising/Negating discounting
4 effective techniques
Why discount & Why not?
Cross Selling
Upselling
Retail Sales Training Course - Lesson 8 Sales Psychology 101
The Power of 'Yes' when selling
Tie downs
Tag Ons
Retail Sales Training Course - Lesson 9 Closing the sale
Knowing when the time is right
Don't be afraid to ask for the sale
3 closing techniques
Retail Sales Training Course - Lesson 10 Thank you
PD Trainingspecialises in ‘Learning that People Remember’
Welcome to PD Training! We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.
PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.
We look forward to helping you achieve your goals!
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