If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervision, will benefit from our 1-day course developed for managers and supervisors in Australia.

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes

• Set clear expectations for team members
• Master techniques to delegate effectively and confidently
• Develop approaches for conducting formal feedback sessions
• Provide informal, constructive feedback
• Establish conflict resolution strategies

Course Outline

Supervising Others Training Course - Online Instructor-led 3hours - Lesson 1

Communicating to your Team

• REACH Review – Communication Evolution Tool
• Adjusting Your Style for a Better Approach
• Reflection

Supervising Others Training Course - Online Instructor-led 3hours - Lesson 2

Successful Delegation

• 10 Rules for Successful Delegation
• Degrees of Delegation
• Troubleshooting Delegation
• Reflection

Supervising Others Training Course - Online Instructor-led 3hours - Lesson 3

Art of Feedback

• Types of Feedback
• 3 Stages to Receiving Feedback
• 5 Top Tips to prepare yourself to provide feedback
• Feedback Delivery Tools
• Difficult Feedback
• Seeking Feedback

Supervising Others Training Course - Online Instructor-led 3hours - Lesson 4

Managing Conflict

• Tuckman and Jensen Four Phase Model
• Team Development Stages
• Using a Conflict Resolution Process
• Alternate Techniques
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team